zendesk Consulting
2024 North American commitment to excellence partner of the year
Every business can benefit from software automation and integration. Technology has improved, but most business owners don’t even know where to begin.
implementation
We design systems that make sense whether you’re technically minded or not, giving you easy access to the information you need.
SYSTEMS Audit
A systems audit can help find new and better ways to use what you’re already paying for, as well as potentially provide cost saving alternatives.
optimization
Using Zendesk, but not sure you’re getting everything out of it that you could?
We hear it all the time, and we can help.
Migration
Need to bring your existing data from a previous software?
Managed Services
Looking for long-term help to maintain and continually improve your Zendesk instance?
What Makes Us Different
We provide technical consulting services to companies looking to implement or improve their Zendesk ticketing platform. If that sounds boring to you…yeah, us too.
While that is what we do, it isn’t truly why we’re in business, and it doesn’t tell a very compelling story to anyone considering working with us. Are we good at consulting and the technical aspects of Zendesk configuration? Yes. Exceptional, actually. We translate business processes into Zendesk business rules and make the system work in ways that very few can. If what you care most about is technical competence, we can check that box, no question. But… it isn’t actually the thing we do best.
The reason the vast majority of our clients end up asking to continue the relationship beyond their initial project is that we’re a customer service company. As in, we exist to serve others, and help them serve others.
We know, every company is “customer-centric”. Except, they’re not. They’re in the business of making money. Now, let’s not pretend that we’re some altruistic angels; we charge for our services, and we’re not the least expensive option you could find. But we are legitimately passionate about you walking away with a better experience for your customers, whether that’s internal staff or external purchasers of your product/service. If you want to be better, we want to help you be better.
If this approach resonates with you, we’d love to talk.
Testimonial
“Cory and his team have a way of making the complicated much easier to understand.”
Ryan Alcorn — United Tax Services